Q: How to track an EMS package?
A: https://www.17track.net/en

Q: What do GOC Guitars stand for?
A: It was "Grumpy Old Cat" before but we change it to "Guitar One Collective" after taking over.

Q: What inspired you to design guitars this way?

A: We redesigned the models based on our idea of the universe in it's most simple form of matter, from the smallest minuscule to the vastest of the vast. We believe in nature's intelligent design and positivity. We want to bring these simplest ideas to the most bashing genre in the history and evolution of music. Our guitar names are also based on this principle. To gain you must lose.

Q: Where is GOC Guitars located?
A: We are located in Weifang city in the Shandong province, China

Q: How long have GOC Guitars been established?

A: GOC Guitars was established in 2008, it was created by the Neko Guitars for their custom shop.

Q: Is GOC Guitars still associated with Neko Guitars?

A: Since 2017 of November, GOC Guitars has been re-established and is no longer part of Neko Guitars, we took ownership of the brand and the custom-shop models under the GOC Guitars brand from its former owner. 

Q: Do you make guitars for lefties?

A: Yes we do, we hope to make standard lefty models available in the future as well.

Q: Do your products have a warranty?

A: Please check the warranty page.

Q: Why are your guitars so cheap?

A: We would not say cheap, preferably "competitive". Just be thankful we aren't that greedy. :) 

Q: What is your return policy?

A: We accept returns for guitar's arrival to destination within 30 days. There must be no changes or modifications with the instrument, any modification shall void the warranty. The client is responsible for the shipping of the item. The original package must be used to ship the instrument.

Q: Do you ship to my country?
A: We ship worldwide, anything outside China is $95usd via express couriers (Fedex, UPS, TNT). You are responsible for your customs duties.

Q: Do you have any endorsement deals?

A: Please refer to the endorsement page.

Q: Do you sell kits that I can build?
A: Only when it is needed for special functions, programs, and events.

 

Q: Do you accept endorsers?

A: Yes we do, please refer to the endorsement page.

Q: Do you have official distributors?
A: We are working on getting them available on several locations around the world. 

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